Returns & Exchanges
At Pro Breeze, we want you to be completely satisfied with your home climate control purchase, which is why we offer a 30-day window for returns on all products in their original condition. Our goal is to ensure your home environment remains comfortable and your shopping experience is entirely stress-free.
Initiate Your Request
Contact our dedicated support team via the online portal or email with your order number and reason for return to receive a unique Return Authorization number.
Package Your Item
Securely pack the product in its original packaging, ensuring all accessories, manuals, and filters are included to avoid restocking fees.
Ship to Pro Breeze
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your full refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing